Our Policies

Booking Policies


A deposit of 30%is required for all appointments to secure your booking time. Please note the deposit is NON-REFUNDABLE if you do not show up to an appointment or cancel/reschedule within 24 hours. Scheduled treatments are reserved especially for you.

We understand that situations arise in which you must cancel your appointment. However, we require 24 hrs advance notice in order to cancel/reschedule any service with no charge (This includes an appointment that was made less than 24 hrs prior). If your appointment is not canceled within this notification period, your appointment is considered confirmed. Any changes/cancellations made after the 24-hours window are subject to forfeiting the 30% booking deposit. If you are unhappy with the results of your appointment, we encourage you to communicate this with us, as we endeavor to give you the best results as possible. No change-of-mind refunds are offered. Your payment covers the products used and the time and experience of your technician.

Late arrival, your session may be shortened in order to accommodate others whose appointments follow yours. Regardless of the length of time already given. you will be responsible for the full session. Please note that we have a 15-minute late policy. Arriving 15 minutes after your appointment without notice will be considered a no-show and subject to forfeit the 30% booking deposit. As a courtesy and consideration to your technician and others clients.

Please plan accordingly and be on time.

Please note

  • there is a 1.5% fee applied to card payments.
  • there is a 10% surcharge on Sundays and Public holidays.

Cosmetic Tattoo Policies


Our eyebrows price is for new brows only (never get eyebrows tattoo done before) if you have a previous tattoo please book for consultation or email us a photo of your bare brow to get approved before booking an appointment. We reserve the right to refuse if you show up without getting approval from us in favour of eyebrows colour too dark or too complicated for us to work on, will be subject to forfeiting a 30% booking deposit.

Color correction will be a $50 extra charge on top, in case we have to correct work on red/green/blue or nasty colors from somewhere else. Eyebrows correction results vary depending on the previous tattoo and the client's skin condition.

Eyebrow touchup within 4-8 weeks will be a $50 extra charge on top, to book for Senior PMU Artist touch-up work from PMU artists. (You can check the title of the staff when you make a booking). This is only valid for artists in our clinic, if you got them from somewhere else will consider them as a new brow.

Upgrade brow technique for touch-up from Microblading to Combination technique will be a $100 extra charge.


Eyelash Extensions Policies

Refill policy

  • We strongly recommend booking your next appointment your before you leave the salon. This guarantees your preferred booking time.
  • We recommend visits every 2 week for refills.
  • If you have lash left less than 20% will require a new set.
  • If you book a refill more than currently set will require an extra charge between a set
  • Bookings made outside of maximum refill for each set will require a new set.
  • Online refill bookings are reserved for existing clients only. Please advise us when booking your appointment.
  • We do not work on or refill other technicians work, and reserve the right to refuse refill in favour of removal for a new set.

Guarantee Policy

THE BEAUTOPIA CLINIC TAKES GREAT PRIDE IN THE WORK WE DO! If you have any concerns or experience extreme fall-out with the service you received, let us know WITHIN the first 3 days after your appointment. We can repair your lash free of charge.

To honor this agreement all aftercare instructions must be met. This includes using the recommended product for lash extensions.

Unfortunately, this policy does not apply to change of mind or change in style post treatment. 

This policy we are proud to offer this.